◆ FAIRUZ AFDHAL

OPERATIONS SPECIALIST · PROCESS AUTOMATION

I bridge the gap between field execution and operational strategy — using automation to kill bottlenecks and enforce quality control at scale.

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Process-driven Operations Specialist with an engineering background, specializing in bridging the gap between field execution and operational strategy.

I'm adept at leveraging process automation (Python, Google Apps Script) to eliminate bottlenecks and enforce strict quality control in high-volume environments, and experienced in integrating CRM and ERP systems (Salesforce, NetSuite) to scale capacity and drive cross-functional coordination.

PROGRAMMING & DATA
  • Python
  • Google Apps Script
  • MySQL
TOOLS & PLATFORMS
  • Salesforce
  • HubSpot
  • NetSuite
  • Podio
  • Google Workspace
  • AutoCAD
LANGUAGES
  • English — Fluent (TOEFL ITP 583)
  • Indonesian — Native

OCT 2025 ↓ PRESENT

Operations Specialist & Junior Designer

Eterna Indonesia · Remote

  • Managed field dispatch for 50+ weekly site visits, analyzing technical documentation to optimize crew deployment and milestone readiness.
  • Secured a 90%+ first-submission approval rate across 200+ monthly projects by rigorously auditing field photos against engineering specs.
  • Executed high-priority design revisions within a strict 3-hour SLA for 5-10 daily engineering submissions, reconciling field data with final plansets.
  • Automated real-time scheduling dashboards using Google Apps Script, eliminating manual tracking and improving regional inspection pass rates by 86%.
MAY 2025 ↓ OCT 2025

Customer Success Manager

Eterna Indonesia · Remote

  • Tracked 60+ active solar projects daily via internal CRM (Merdeka), maintaining accurate milestone visibility across 6 U.S. states and reducing sales team inquiry response times.
  • Served as the single point of contact for up to 60 daily stakeholder communications, proactively coordinating with 3 EPC partners (BlueRaven, SunVena, Greenlight) to resolve delays and drive project progression.
FEB 2023 ↓ JUL 2023

Project Intern

PT. Wijaya Karya · Sidoarjo, East Java

  • Conducted daily on-site QA/QC inspections for foundation steel reinforcement, validating material quantities against engineering schematics to ensure 100% compliance prior to concrete pouring phases.
  • Conducted daily physical audits of site inventory across 20+ material categories, reconciling stock levels to prevent operational delays.

APILL Intersection Performance Modeling

DEC 2024

Engineered an adaptive traffic-signal model using Java-based agent modeling (AnyLogic) and PKJI 2023 formulas, automating signal cycles based on real-time vehicle density. Simulated a 47% reduction in average intersection queue times under variable parameters.

  • AnyLogic
  • Java
  • Agent Modeling
  • PKJI 2023

TimelessHub — Self-hosted Stremio Addons

ONGOING

A self-hosted media hub running AIOStreams and Comet behind a Dockerized Caddy reverse proxy with automatic HTTPS, deployed on a personal VPS.

  • Docker
  • Caddy
  • Self-hosting
  • VPS
Visit the hub

SEP 2020 — FEB 2025

Bachelor of Engineering, Civil Engineering

Universitas Negeri Semarang · GPA 3.39